Privacy Policy

At The Colony Club Casino, we are committed to protecting the personal information you entrust us with. This Privacy Policy explains how we collect, use, share, and protect your data.

Personal Data Collection

We may collect the following types of personal data:

• Your name
• Contact details (email address, phone number)
• Date of birth
• Address

This information is typically collected when you create an account with us or provide it to our staff during a visit. We also obtain relevant business data from other legitimate sources.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

• To manage your membership and keep you informed about club events
• To maintain accurate records of members' visits, play history, and losses
• To analyze member behavior to improve our services
• To communicate with you about any issues or concerns related to your account

Data Sharing

We may share personal data with third-party service providers in order to:

• Conduct membership checks and verify age
• Facilitate transactions (though we do not store payment details)
• Provide customer support

However, the information is shared on a strictly 'need-to-know' basis, and our partners are required by contract to respect your confidentiality.

Data Security

We have implemented robust security measures to protect personal data from unauthorized access or use. This includes:

• Encrypting sensitive data using industry-standard methods
• Conducting regular backups of critical systems
• Restricting physical access to club premises

However, please be aware that our electronic facilities and data may still be susceptible to hacking.

Data Retention

We retain personal data for the duration of your membership and up to 5 years thereafter. After this period, we will delete or anonymize any remaining records in compliance with regulatory requirements.

Your Rights as a Data Subject

According to the UK's General Data Protection Regulation (GDPR), you have several rights regarding your data:

• The right to access and inspect personal information
• The right to correct inaccurate or incomplete data
• The right to erasure (deletion) of data under certain circumstances
• The right to object to our processing for legitimate interests

Please note that some exceptions may apply, such as where data is necessary for regulatory compliance.

Data Subject Consent

To process your membership and account management, we rely on contractual obligations between you and the club. For non-obligatory uses (e.g., marketing), explicit consent will be sought prior to processing personal information.

Your Privacy Choices

At The Colony Club Casino, we value transparency in data handling practices. You may:

• Update or remove your profile from our email database
• Opt-out of marketing communications by informing us directly

Please note that restrictions on certain types of data usage (e.g., for security purposes) are necessary and will prevail.

Changes to This Privacy Policy

The Colony Club Casino reserves the right to modify this privacy policy at any time without notice. All modifications will be in compliance with applicable laws, but may result from updates in regulations or changes to internal policies and practices.

If you have questions about our data handling or wish to exercise your rights as a data subject, please contact us via phone or email.